Oh, my beloved Shutterfly, you who keepsafe the images of my beloved children year after year, how it pains me that you are in our Hall of Shame!
But when I order photos of my children and they arrive in a warped mailer that won’t even sit flat on my kitchen counter, I worry. I worry that, even though Shutterfly’s packaging tells me “Do Not Bend,” Shutterfly thinks it’s okay to send my photos in a mailer that bends all by itself! Can’t blame the post office for this one.
Shutterfly used a mailer that lacked the capacity to hold a gusseted envelope of photos inside. This makes it tough to close the flap, and that’s what warps the mailer. And no, that’s not good for your photos. Do I need to be that obvious about what variable capacity mailer they should have used instead?
-Sari McConnell at firstname.lastname@example.org